Your rights and responsibilities

As a patient of Grampians Health, you have the right to: 

• Be treated with respect and dignity 
• Receive treatment and care in a safe environment 
• Have your personal and health information kept private and confidential, except where the law permits disclosure 
• Choose to receive care as a public or private patient 
• Discuss any questions or concerns about your care 
• Participate in making decisions about your treatment, care, and discharge from the hospital 
• Be accompanied by a support person at most times 
• Know which staff are responsible for your care 
• Receive information about your health care and, if you wish, a second opinion 
• Seek an accredited interpreter 
• Refuse treatment and services offered to you 
• Access your health records according to the law 
• Receive culturally sensitive services 
• Make a complaint 

You are also responsible for your behaviour and care. You should try to: 

• Inform staff if you have a problem 
• Understand your treatment and ask questions if you don't 
• Provide staff with accurate information about your health and current treatment 
• Notify hospital staff if your condition changes 
• Follow your prescribed treatment 
• Be considerate of staff and other patients, and ask your visitors to do the same 
• Attend your appointment or inform staff if you need to change the time