Concerns and complaints

If you have any concerns about your care, speak with your healthcare team, this could be a senior nurse, doctor or manager. It’s important we hear from you as soon as possible to address any issues you may be facing. 

You know yourself or the person you care for best. Tell us if you have a serious concern about your condition or notice a worrying change by contacting REACH, 1800 298 626. If you need medical advice or immediate treatment, contact your GP or call 000.

Sharing your thoughts is safe, confidential, and will not affect the care or services you receive. Every comment is treated with respect and responded to in a timely and courteous manner. We follow the Complaint Handing Standards when responding to all feedback. 

Your feedback helps us to identify areas for improvement.

• Complete online form
• Email us at feedback@gh.org.au 
• Collect a form (all wards or reception areas have copies)
• Phone 03 5320 4014
  • available Monday to Friday from 9.00am - 4.00pm (excluding public holidays).
  • if you are deaf or have difficulty hearing or speaking, contact the National Relay Service on 1800 555 660 or helpdesk@relayservice.com.au 
• Download and print a copy of the form 

• When submitting a complaint on behalf of another living person, we are required to verify with that person that you can speak on their behalf.
• Where a complaint relates to the care of a person who has since died, we are only authorised to manage the complaint with the Next of Kin.

Care Opinion is a free and public anonymous forum for health services feedback, across Australia. If you require a formal response to your feedback, that you contact us using the Grampians Health feedback form. 

If you are not satisfied with the outcome of your complaint through Grampians Health, there are several free, impartial and confidential options available to you:

• Office of the Health Complaints Commissioner
  Phone: 1300 582 113
• Mental Health and Wellbeing Commission
  Phone: 1800 246 054 
• Office of the Public Advocate
  Phone: 1300 309 337 
• Victorian Ombudsman
  Phone: 1800 806 314 
• Elder Rights Advocacy
  Phone: 1800 700 600 | 03 9602 3066 
• Aged Care Quality and Safety Commission
  Phone: 1800 951 822 
• NDIS Quality & Safeguards Commission
  Phone: 1800 035 544