We provide a media service from 8:30am to 5.00pm Monday to Friday:
Journalists are invited to contact us to request comments or discuss story ideas. All requests must be submitted by email to media@gh.org.au
After hours we run an 'on call' service for urgent media enquiries only.
Please phone the Ballarat switchboard on 03 5320 4000.
For all other media enquiries during business hours, phone 0466 149 289.
We are the first point of contact for all media enquiries and requests including:
The privacy and safety of our patients, their families and staff are our main priority.
When providing information about a patient to the media we are guided by the Health Services Act 1988 at all times. This legislation limits the amount of patient information we may release without written consent from a patient or, when appropriate, their next of kin.
Without expressed and informed consent, we are unable to provide information about a patient's injuries, clinical care or prognosis.
When providing a patient condition update, we categorise the condition using the following descriptions:
If a patient's next of kin requests that we do not release a condition, we will not do so.
Information we need from you
To provide you with the correct condition of a patient, we need the appropriate details and information to ensure we are referring to the same person.
Information such as:
If our team is able to identify the patient for you, we will provide a condition update. However, we are not able to confirm a name, age or any other details about that person.
Media interviews can be arranged privately and independently with patients once they have been discharged from Grampians Health. Note that Grampians Health cannot provide patient contact details.